Below are answers to common questions about our rental policies. If you’re ever unsure about how our rentals work, this section should help:
- What is a rental day?
A rental day is a 24-hour period from 08:00 AM to 08:00 AM the next day (Monday through Friday). For example, if you rent a lens on Tuesday at 8 AM, it’s due back by 8 AM on Wednesday. (Note: We are closed on Saturdays and Sundays, so weekend days are handled a bit differently, as explained next.) - How do weekend rentals work?
We offer a special weekend rental arrangement. If you collect your gear on Friday (anytime between 8:00–17:00) and return it on Monday before 12:00 PM, we only charge a 1-day rental fee. In other words, you get to use the equipment for the entire weekend while paying for just one day. This gives you plenty of time to shoot over Saturday and Sunday. (Be sure to return by Monday noon to avoid extra charges.) - Where can I collect my rental gear?
All rented equipment is collected in-store at our Outdoorphoto Rentals location in Pretoria. Our address is:
Shop 2, Lighting Warehouse Building, 322 Garsfontein Road, Waterkloof Glen, Pretoria 0181, South Africa
We’ll coordinate the pickup time with you (generally during our business hours on the start day of your rental). Unfortunately, we do not offer delivery; gear must be picked up and dropped off at our store. - When do I need to return the equipment?
All rental gear must be returned by 12:00 PM (noon) on the agreed return date as stated on your rental invoice. If you cannot make it by noon, please contact us as soon as possible. Keep in mind that late returns will incur an additional charge – we will have to charge you for an extra day’s rental if the equipment is brought back late. This policy ensures gear is available on time for the next customer. - What are your store hours?
Our rental desk follows the store’s business hours for pickups and returns: Mon–Thu: 08:00 – 17:30; Fri: 08:00 – 17:00; Sat: 08:00 – 14:00; (closed on Sundays). If you need to collect or return outside these hours, please arrange it with us in advance if possible. - Is a deposit required?
For most rentals, we do not require an upfront deposit; however, we do require the necessary documents (as listed above) and payment for the rental period when you pick up the gear. In some cases, for high-value equipment or first-time renters, we may place a hold on your credit card or require a deposit as a security measure – this will be communicated to you during the booking process if applicable. - Can someone else pick up or drop off gear on my behalf?
Generally, the person who made the booking (whose documents are on file) should be the one to collect and return the equipment, and you’ll need to present your ID at pickup. If you need someone else to pick up or return for you, please let us know in advance and ensure they have a copy of your ID and the rental agreement/invoice. This is to protect you and make sure we release expensive gear to the right person. - What if the gear gets damaged or lost?
You are responsible for the equipment during the rental period. If an item is damaged, lost, or stolen while in your care, please inform us immediately. Our rental terms outline the liability and repair/replacement costs in such cases (insurance may cover some instances if you have it). We thoroughly check gear upon return. Normal wear is okay, but significant damage or missing items will result in additional charges as per our terms and conditions. - Do you offer any training on the gear?
If you’re renting a piece of equipment you’re not familiar with, our staff can give you a quick overview or basic instructions during pickup. We want you to get the most out of the gear. For more in-depth training or tutorials, we might direct you to user manuals or schedule a workshop if available, but generally, we ensure you know the essentials before you leave the store. - How do I extend a rental?
If you need to keep the gear for longer than originally booked, contact us as soon as possible. If the equipment is not already reserved by someone else, we can often extend your rental (and will simply adjust the pricing and return date accordingly). Extensions are subject to availability and additional cost. Please note that keeping gear beyond your booked return time without notice will be treated as a late return, so it’s always best to call or email us to arrange an extension.
Have another question not covered here? Feel free to contact us via phone or email, and our team will be happy to assist. We’re dedicated to making your experience with Outdoorphoto Rentals smooth, convenient, and enjoyable. Happy shooting!